Service & Logistics
SHIPPING &
RETURNS
01 / LOGISTICS
Global Partners
TEPE BUILDING MATERIALS BV collaborates with DPD & PostNL for secure, high-speed material distribution.
02 / DOMESTIC
Netherlands
Next-day precision delivery for all orders placed before 11:00 AM. Coverage spans every province.
03 / LOCAL
Pick-up
Skip transit times. Order online and collect directly from our Amsterdam Store.
04 / BORDERS
EU Expansion
Full EU coverage via DPD. High standards maintained across all borders.
05 / RIGHTS
Right of Withdrawal
Notify TEPETOOLS within the withdrawal period using our standard model form or an unambiguous statement.
- 14-day return obligation.
- Products must include all original packaging.
- Refund processed within 3 business days.
06 / COST
Shipping Liability
Consumer bears direct return costs unless valid defect or error is present.